Terms of Service

The service is provided by 800, Plesostraat 245, 1043 BV Amsterdam, the Netherlands (KvK 80076629) ("800", "we", "us").

Contact: legal@eight-hundred.app.

800 is offered to businesses and professional users. Self-serve signup requires a company email address. Consumer email providers (for example personal Gmail or Outlook) are not accepted for self-serve signup.

If you accept these Terms for a company, you confirm you have authority to bind that company. The company is the customer under these Terms.

800 helps you turn process documents (such as SOPs or workflow descriptions) into a process overview (tasks with agents, humans, and guardrails) and AI agent briefs. Output is a recommendation and specification aid. It is not legal, financial, HR, compliance, or professional advice. 800 does not itself run agents in your systems or deploy to a third-party platform for you.

Outputs are AI-generated and may be incomplete or incorrect. You must review them before building, deploying, or relying on them. You must not use unreviewed output as the sole basis for decisions that produce legal or similarly significant effects on individuals. You remain responsible for compliance with laws that apply to your use of the outputs, including the EU AI Act where it applies to your organisation.

Features may change as we improve the product. We may add, change, or remove functionality with reasonable notice when practical.

Keep credentials confidential and restrict account access to people who need it. You are responsible for activity under your account. Notify us promptly of unauthorised access.

We may refuse, suspend, or terminate accounts that violate these Terms, fail verification, create security or abuse risk, or expose us or others to legal risk.

Customer Content means documents you upload, extracted text, project data, and generated outputs (overviews, tasks, briefs, and exports).

As between the parties, and to the extent permitted by law, you retain your rights in Customer Content you provide, and you receive the rights we have in generated outputs produced for your account, subject to our limited licence below and to third-party rights. We do not warrant that AI-generated output is unique, non-infringing, or capable of copyright ownership.

You grant 800 a worldwide, non-exclusive licence to host, process, transmit, and display Customer Content solely to provide, maintain, secure, and improve the service for you (including sending extracted text to our AI inference subprocessor for a run).

You confirm you have the right to upload the material and that it does not violate law or third-party rights. Do not upload special-category or other regulated data unless we have agreed in writing and you have a lawful basis. Only upload material you are allowed to share with a processor and its subprocessors.

Each party will protect the other party's confidential information with reasonable care and use it only to perform under these Terms. Customer Content is your confidential information. Exceptions: information that is public through no fault of the recipient; independently developed; rightfully received from a third party; or required to be disclosed by law (with notice where legally permitted). Disclosure to subprocessors under confidentiality obligations is permitted as needed to operate 800.

Our Privacy Notice describes controller processing for Account Data, billing, security, and analytics. Where we process personal data in Customer Content on your instructions, you are normally the controller and we act as processor under our Data Processing Addendum, available on request and incorporated into these Terms for that processing.

Security measures are described on Security & subprocessors. We maintain appropriate technical and organisational measures designed to protect Customer Content; those descriptions are commitments to maintain controls, not absolute guarantees against all risk.

Runs consume credits at the price shown before you start. Credits are purchased through Stripe-hosted Checkout under Stripe Managed Payments, where Stripe acts as merchant of record for applicable tax. We do not store full card numbers.

Prices may change; the quote shown at purchase or before a run applies to that transaction. Taxes may apply as shown at checkout. Credits are for use in 800 only, do not expire, do not earn interest, are not transferable except as we allow in writing, and are generally non-refundable once purchased except where required by law or if a payment fails to fulfill.

You may not:

• Abuse, disrupt, scrape, or probe the service or other customers
• Upload unlawful, harmful, or infringing content
• Attempt to bypass rate limits, billing, or access controls
• Use 800 to build or operate systems that violate applicable law
• Use unreviewed AI output as the sole basis for decisions with legal or similarly significant effects on individuals
• Resell or misuse the service in a way that harms others

We may suspend or terminate accounts that break these rules.

800, including its software, branding, and documentation, is owned by 800 or its licensors. These Terms do not grant you rights in our trademarks or source code beyond what you need to use the service as offered.

If you provide feedback, you grant us a royalty-free licence to use it to improve the service without obligation to you.

You may stop using 800 at any time. You may delete projects in the product. To close an account, email legal@eight-hundred.app.

After termination or account-closure request, you may request an export of Customer Content within 30 days. Remaining Customer Content will be deleted or anonymised from active systems within 30 days of a confirmed request, subject to backups (cleared within 90 days) and legal retention of billing records. See the Privacy Notice for the full schedule.

We may suspend or terminate for material breach, non-payment, abuse, or legal risk, with notice where reasonable and lawful.

800 is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted availability, or that overviews or agent briefs will be complete, error-free, unique, or fit for a particular production deployment.

To the fullest extent permitted by law, 800 is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or business opportunities, arising from your use of the service. Subject to mandatory law, our total aggregate liability for claims relating to 800 is limited to the greater of (a) the amounts you paid us for credits in the three months before the claim, or (b) €100.

Nothing in these Terms excludes liability that cannot be excluded under Dutch law (including for intent or deliberate recklessness where mandatory).

You will defend and indemnify 800 against third-party claims arising from Customer Content, your use of outputs, or your breach of these Terms, to the extent permitted by law. We will give you prompt notice of a claim and reasonable cooperation. Any settlement that imposes obligations on us requires our prior consent.

If there is a conflict: (1) a signed order or enterprise agreement (if any), (2) the DPA for processor subject matter, (3) these Terms, (4) the Privacy Notice and Security page. Product UI pricing quotes control the price of a specific run or top-up.

• Governing law and forum: laws of the Netherlands; courts of the Netherlands have exclusive jurisdiction, without prejudice to mandatory protections that cannot be waived.
• Notices: to us at legal@eight-hundred.app; to you at the account email.
• Assignment: you may not assign without our consent; we may assign to an affiliate or successor in connection with a corporate transaction.
• Force majeure: neither party is liable for delays caused by events beyond reasonable control.
• Severability and waiver: unenforceable terms are modified to the minimum extent necessary; failure to enforce is not a waiver.
• Entire agreement: these Terms (with the DPA and any signed order) are the entire agreement for the service and supersede prior proposals on the same subject.
• Survival: provisions that by nature should survive (including confidentiality, IP, liability, indemnity, and governing law) survive termination.

We may update these Terms. The "Last updated" date will change when we do. Material changes will be communicated in the product or by email where appropriate. Continued use after the effective date of updated Terms constitutes acceptance of the commercial terms to the extent permitted by law. Privacy-related changes are governed by the Privacy Notice.